The longer version.

M365 Engineer

Princeton IT Services, Inc, Gudivada, AP

• Built an end-to-end mail-to-ticket system with Dynamics 365 Customer Service, Power Automate and ARC rules. It cut manual ticket creation by ~80% and first response from hours to under 10 minutes.
• Administer Exchange Online for 50+ users: mailbox provisioning, shared mailboxes, Send-As permissions and quarantine management.
• Executed 3+ cross-tenant migrations across Exchange Online, OneDrive and SharePoint, including US-to-India tenant moves for compliance, with directory sync, DNS cutovers and zero data loss.
• Manage identity & access for 50+ users in Entra ID: RBAC roles, MFA enforcement, Conditional Access and quarterly access reviews.

B.Tech, Information Technology

R.V.R. & J.C. College of Engineering

Mail-to-Ticket System

Support emails become Dynamics 365 cases automatically: routed, tracked and acknowledged without anyone copy-pasting. About 80% less manual work, and first response in under 10 minutes.

1. Email arrives
2. ARC rule
3. Case created
4. Power Automate routes
5. User gets reply

• Dynamics 365
• Power Automate
• Exchange Online

Cross-Tenant M365 Migrations

Mailboxes, OneDrive and SharePoint moved between tenants, including US-to-India moves for compliance. 3+ tenants migrated, zero data loss.

• Staged mailbox migrations with pre-sync and a controlled cutover.
• MX, SPF and DKIM updates during domain transfer.
• Users, groups and licences recreated with matching permissions.
• Delta sync plus post-migration validation.

• AvePoint Fly
• Exchange Online
• SharePoint
• DNS

Google Workspace to Microsoft 365

Migrated 40 users' mail, calendar, contacts and files with no interruption to email delivery.

• Gmail, Contacts and Calendar moved into Exchange Online.
• MX transition planned so mail kept flowing during cutover.
• Drive files moved to OneDrive and SharePoint.

• Exchange Online
• OneDrive
• DNS

Princeton Engage: Employee Engagement Bot

Automated birthday and work-anniversary recognition with Teams posts, personalised HTML emails and a Copilot Studio bot.

• Scheduled Power Automate flows read a SharePoint list daily.
• Teams announcements plus branded HTML emails.
• Bot answers milestone questions without exposing birth years to employees.

• Copilot Studio
• Power Automate
• SharePoint
• Teams

This site: CI/CD on AWS

Static site on S3 and CloudFront with HTTPS via ACM. Every push to main deploys automatically through GitHub Actions.

• CloudFront with Origin Access Control in front of a private bucket.
• Least-privilege IAM user, with credentials in GitHub Secrets.
• Custom domain, www redirect and DNS configured end to end.

• S3
• CloudFront
• GitHub Actions
• IAM

View on GitHub